Shipping & Returns Policy

By placing an order with The KEVLO Shop, you are accepting our Shipping Policy. If you do not accept or you have questions, please contact us immediately, so we may assist you in answering any questions or concerns.

Domestic Shipping Policy

Shipment Processing Time

The KEVLO Shop values your business and makes every effort to ship your order as quickly as possible. We process all orders within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or SMS.

Shipping Rates & Delivery Estimates

Shipping charges for your order are based on item weight and shipping destination. Shipping fees will be calculated and displayed at checkout.

Shipment Method Estimated Delivery Time
Express Delivery 2-3 business days
Standard Delivery 5-10 business days
Free Shipping 5-10 business days

Delivery delays can occasionally occur due to inclement weather or other unforeseeable circumstances.

Free Shipping Policy

To qualify for free shipping, the customer must have a Philippine mailing address. All international orders will be charged for shipping and returns.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email or SMS once your order has shipped containing your tracking number(s). The tracking number will be active within 1-2 working days.

Shipping Address Policy

The KEVLO Shop is not responsible for items that could not be shipped to their destination because of an incorrect or undeliverable address.

It is the responsibility of the customer to review their shipping address and information for accuracy before completing the purchase. We do not issue refunds or exchanges on the basis of an incorrect address. If a package is shipped back to The KEVLO Shop due to an incorrect/undeliverable address, shipping charges will not be refunded and will require an additional shipping fee for the reshipment of the item.

If The KEVLO Shop is unable to create a shipping label for the address provided by the customer, we will attempt to contact you for an address correction via e-mail or SMS. Your order will be put on hold until we receive a response.

If the parcel is still in transit and the customer wishes to change the consignee’s address, it is the customer’s responsibility to pay for any rerouting fee that the shipping courier may charge.

Stolen/Missing Parcels

The KEVLO Shop promises to ship your order and inform you of a way to track your delivery on time. However, The KEVLO Shop will not be held responsible in the event where your package is believed to be stolen or goes missing after the courier marks it as delivered.

If you believe your package has been stolen or misplaced, it is up to the customer to file the appropriate claims with your shipping courier and file a police report if necessary. The KEVLO Shop will not issue refunds or replacements once the package is marked as delivered by the courier.

Damages

The KEVLO Shop is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping courier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Wrong Items Received

If there is an error in your order, please contact us. Our dispatch agent will get in touch with you to rectify the error. Any item that is wrongly sent will be immediately replaced, and shipping charges incurred by the customer during the return will be refunded if shipped within the Philippines.

International Shipping Policy

We ship to many countries outside the Philippines. If your country or location is not available at the time of purchase, please contact us so we may figure out the best shipping solution based on your location.

Shipping rates and services will vary depending on item weight, value, and customer location.

Shipment Method Estimated Delivery Time
DHL Express 6-10 business days
Expedited Mail 2-4 weeks
Air Mail 3-6 weeks
Surface Mail 6-16 weeks

Important Information on International Customs and Duties

Customs regulations, import permits, duty tax, and customs fees can be different for every country. Before placing an order, please contact your local customs office about the restrictions for your area and the procedures in your country. You can also use the UPS shipping restrictions tool to determine import/export regulations for your country.

When ordering health supplements or cosmetics, please be aware that Customs can detain or refuse your shipment, and you may be asked for an import permit. If you are unable to clear customs, you agree to pay any return fees that the courier may charge. Otherwise, we will have to abandon your shipment. We do not offer any refund for abandoned shipments.

Each customer outside of the Philippines is responsible for all Customs/Duties/Tax fees due. Likewise, each customer is also responsible for obtaining import permits if Customs require.

The KEVLO Shop is NOT responsible for any Customs Fees, Duties or Taxes accrued nor will we be responsible for undeliverable items because of a failure to pay said Custom, Duties or Taxes or failure to present an import license/permit, or if the contents inside the parcel are prohibited in your country.

In the event of a return or exchange: Shipping and/or return costs, Customs/Duties/Taxes are NON-REFUNDABLE for International Orders.

International Addresses

The KEVLO Shop is not responsible for items that could not be shipped to their destination because of a wrong address format.

It is the responsibility of the customer to review their shipping address and information for accuracy before completing the purchase. We will not issue refunds or exchanges on the basis of an incorrect address.

Returns & Refund Policy

Cancellation of Orders in Transit

We cannot instantly cancel orders in transit. We cannot intercept a package from the shipping courier once it has shipped out.

You need to refuse the parcel once the shipping courier attempts delivery and instruct the delivery team to return the order to the sender. Once your parcel has returned to our dispatch office, your refund will be processed.

Cancellation of orders in transit will incur a 20% restocking charge. Shipping and return costs are non-refundable.

Returns

Only products purchased directly from The KEVLO Shop are eligible for returns. If you have purchased KEVLO products through one of our independent distributors or resellers, please contact them for information regarding their return policy.

You have seven (7) calendar days to return an item from the date you received it.

Due to the nature of our products, all returns must be approved by our Customer Service agents to be eligible for a refund. Failure to do so may result in the refusal of your package upon its delivery to us.

Returns will be approved if your item is unopened, unused, and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. Shipping and return costs, plus other applicable charges are deducted from your refund.

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.