Request for Refund

Please read our policy on refunds carefully before proceeding.

  1. When your order arrives, you have seven (7) days to make a return/refund.
  2. Merchandise may be returned for refund by following these steps:
    1. Contact KEVLO Customer Care to obtain a Refund Authorization Number.
    2. Fill out the Refund Claim Form below in its entirety and submit it. Absolutely no refunds will be given unless you fill out this form.
    3. Return the authorized item(s) per shipping instructions provided by our agent.
    4. Your request will be processed within 3 business after return shipment is received.
  3. Once shipped, the shipping fees as well as other charges incurred during initial shipment cannot be refunded. Shipping fees as well as other charges incurred during initial shipment cannot be refunded. Additionally, any return charges will be deducted from your refundable amount.
  4. For cancellation of orders (i.e. change of mind) or unclaimed packages returned to us, a 20% restocking charge will be deducted from your refundable amount.
  5. If your package was refused by customs and it was sent back to us, you are eligible for a refund. Note that the processing of refunds will only be processed within 3 business days after the returned package is received. We cannot issue refunds if your package has been confiscated/thrown away.
  6. Any corresponding service fees charged by banks or money remittance centers during the refund transaction shall likewise be deducted from your refundable amount.
  7. Any merchandise returns not approved by us will be refused. You will be responsible for any shipping fees when returning merchandise, so be sure to contact us prior to taking any action.
  8. When shipping returned items, you are responsible for packing and shipping the items properly so they do not get damaged or lost in transit.
  9. You may not pursue more than one refund/chargeback methods at the same time nor seek a multiple recovery. Refund Claims made through this page will be automatically denied if you lodge a third-party chargeback case (through your card’s issuing bank or the payment processor). All third-party case decisions are final and irrevocable.
Refund Request Form
Check the box below to enable the Refund Claim Form

Refund Claim Form

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Please refer to our email that we sent you. If you do not have a Refund Authorization Number, please contact us.
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