Shipping & Returns Policy

By placing an order with Fair Skin Experts, you are accepting our Shipping Policy. If you do not accept or you have questions, please contact us immediately, so we may assist you in answering any questions or concerns.

Shipment Processing Time

Fair Skin Experts values your business and makes every effort to ship your order as quickly as possible. We process all orders within 1-3 business days. We do not ship or deliver orders on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or SMS.

Shipping Rates & Delivery Estimates

Shipping charges for your order are based on item weight and shipping destination. Shipping fees will be calculated and displayed at checkout.

Delivery delays can occasionally occur because of inclement weather or other unforeseeable circumstances.

Free Shipping Policy

To qualify for free shipping, the customer must have a Philippine mailing address. All international orders will be charged for shipping and returns.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email or SMS once your order has shipped containing your tracking number(s). The tracking number will be active within 1-2 working days.

Shipping Address Policy

Fair Skin Experts is not responsible for items that could not be shipped to their destination because of an incorrect or undeliverable address.

It is the responsibility of the customer to review their shipping address and information for accuracy before completing the purchase. We do not issue refunds or exchanges because of an incorrect address. If a package is shipped back to Fair Skin Experts because of an incorrect/undeliverable address, shipping charges will not be refunded and will require an additional shipping fee for the reshipment of the item.

If Fair Skin Experts cannot create a shipping label for the address provided by the customer because of incomplete delivery address, we will attempt to contact you for an address correction via e-mail or SMS. Your order will be put on hold until we receive a response.

If the parcel is still in transit and the customer wishes to change the consignee’s address, it is the customer’s responsibility to pay for any rerouting fee that the shipping courier may charge.

Stolen/Missing Parcels

Fair Skin Experts promises to ship your order and inform you of a way to track your delivery on time. However, Fair Skin Experts will not be held responsible in the event where your package is believed to be stolen or goes missing after the shipping carrier marks it as delivered.

If you believe your package has been stolen or misplaced, it is up to the customer to file the appropriate claims with your shipping courier and file a police report if necessary. Fair Skin Experts will not issue refunds or replacements once the shipping carrier marks your package as delivered.

Damages

Fair Skin Experts is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping courier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Wrong Items Received

If there is an error in your order, please contact us. Our dispatch agent will get in touch with you to rectify the error. We will immediately replace any item that is wrongly sent, and we will refund all shipping charges incurred by the customer during the return if shipped within the Philippines.

 
We ship to many countries outside the Philippines. If your country or location is not available at the time of purchase, please contact us so we may figure out the best shipping solution based on your location.

Shipping rates and services will vary depending on item weight, value, and customer location.

Important Information on International Customs and Duties

Customs regulations, import permits, duty tax, and customs fees can be different for every country.

The KEVLO Shop is NOT responsible for any Customs Fees, Duties or Taxes accrued nor will we be responsible for undeliverable items because of a failure to pay said Custom, Duties or Taxes or failure to present an import license/permit, or if the contents inside the parcel are prohibited in your country.

In the event of a return or exchange: Shipping and/or return costs, Customs/Duties/Taxes are NON-REFUNDABLE for International Orders.

International Addresses

The KEVLO Shop is not responsible for items that could not be shipped to their destination because of a wrong address format.

It is the responsibility of the customer to review their shipping address and information for accuracy before completing the purchase. We will not issue refunds or exchanges because of an incorrect address.

At Fair Skin Experts, your satisfaction is our priority. We understand that circumstances may arise where you need to return a product or request a refund. Please read through our policy carefully to ensure a smooth process.

Eligibility for Returns

Products must be unopened, unused, sealed, untampered, unadulterated, and in their original packaging for returns to be accepted.

Initiating a Return

Customers have 7 days from the receipt of the product to initiate a return.

Time-sensitive shipments within the Philippines that do not arrive on time can be subject to returns and refunds if notified beforehand.

Shipments outside the Philippines rejected by customs and subject to return to the origin are automatically eligible for return and refund. However, shipments that are seized, destroyed by customs, or abandoned are not eligible for refunds.

Restocking Fees

Returns due to buyer’s remorse, change of mind, or incorrect delivery address are subject to a 20% restocking fee.

Return Shipping and Reshipping

All return shipping costs are to be borne by the customer.

Reshipping fees for incorrect delivery addresses are the responsibility of the customer.

The customer is responsible for clearing returned items at customs.

Items that do not reach our facility will not be eligible for a refund.

Return Process

Customers must contact us before returning a product via our support page.

Customers should provide us with a photo of the product prior to return to receive a Return Merchandise Authorization (RMA) number. The product must arrive in the same condition as shown in the provided photo.

RMA Requirement

Customers need to provide the RMA number provided by us before returning the product. Unauthorized returns will not be accepted/refunded.

Refund Process

Customers can expect to receive their refunds within 5-7 working days after the returned product is received.

Refunds will be issued through the original payment method. If not feasible, we will contact the customer to discuss alternative options.

Return customs duties and taxes charged to us will be deducted from the refundable amount.

Any merchant processing fees incurred during the refund will be deducted from the refund amount.

Exclusions

Shipments that are abandoned, seized, or destroyed are not eligible for a refund.

We do not offer warranties or guarantees on certain products that may affect the return and refund process.

Documentation

Customers are required to keep the receipt or any other documentation for future reference.

For return and refund inquiries or assistance, please contact us via our official support channels. Your satisfaction and confidence in Fair Skin Experts are of utmost importance to us.